It’s one document, A3 format, as the story of a performance problem until its end. It follows the structure as shown below.
People perform a thorough investigation of a performance problem happening about their work. It can be an issue related to the client’s satisfaction, the time to market or product quality or cost. The A3 report, which is a PDCA, guides their investigation step by step. It requires accurate and concise documentation of the decisions, plans, and results. It fosters collaboration among the stakeholders and leads them to a deep understanding of the problem in relation to their environment. This is the reason why the Problem-Solving A3 is also a learning process.
So it is a way to resolve problems, but above all to empower people who will master problem-solving. This is how you improve your organization’s problem-solving capabilities and ensure continuous improvement.
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