Become a self-learning organization
Scale up your problem-solving capabilities, so everyone knows how to surface and solve problems proactively.
Reduce defects and lead time, improve clients’ satisfaction.
Keryon offers a remote, unlimited performance Problem-Solving service, based on a subscription model and using A3 Thinking.
Results
Highly experienced with Lean Management skills, we dive into your specific problem.
We always lead to a performance gap with customer satisfaction in a record timeframe.
Sales
+24% of quotations converted to contracts, within 3 months.
Customer satisfaction improved by +1.4 points.
Software Development
Defects reduced by 90% within 3 months.
Customer satisfaction improved by +1 point.
Project Portoflio Management
+31% projects delivered on time within 4 months.
Customer satisfaction improved by +3 points.
Technical Support
Incidents volume reduced by 36% wihtin 3 months.
Customer satisfaction improved by +2.7 points.
On-Demand System delivery
+41% of deliveries made on time within 3 months.
+67% systems delivered Right First Time.
Software Testing
Testing productivity improved by +200% within 3 months.
The customers express their satisfaction.
Methodology
A3 thinking is beyond a cerebral activity.
We guide you to some specific actions in your environment to reveal the root causes. So with the right way of thinking, you do actions which lead you to more elaborated thinking, and so forth. The Problem-Solving A3 report implements a PDCA and is, in fact, a learning process.
So, you develop a deep understanding of the problem, to get to insights we help you to put in place for the resolution.
Benefits
Business illustrations by Storyset
Improve your organization problem-solving capabilities, for a continuous learnings and performance improvement.
Create an excellent communication and alignement tool, within your organization, for a specific performance problem.
Develop people’s leadership. The owner of an A3 learns to work with others, develops deep knowledge on a topic and shares learnings.
How it works
Pick an order. You immediately receive a link to a ready to use A3 Problem-Solving template where you can outline “Background”, “Current Situation” and “Target”, as much as you can.
An experienced Coach studies the information you provided and reaches out to you within 24 hours. He updates your A3 Problem-Solving report with comments. He might suggest actions or request further information.
You provide the requested information. You perform actions in your environment following the Coach guidance. Now, working together, you both follow the A3 Problem-Solving structure. You communicate through the report, and so forth until the resolution.