Accelerate your transformation
We work with services and digital players that want to accelerate transformations.
Want to learn more?
What we do
Address Customer Satisfaction
Collect the voice of clients.
Reduce defects & incidents.
Coach for the TDD.
Automate test cases.
Reduce lead time
Use a pull system.
Remove blocking points.
Sustain your growth
Coach for Kaizen.
Lead to experiment.
People: motivated, committed, autonomous.
They practice problem-solving for sustainable performance improvement.
They know how to see and solve problems proactively, making you all become a self-learning organization.
The defects are reduced by 90%.
On track milestones progress by +80%
The customer satisfaction gets +1 point.
Tech support, Projects
The on-time milestones rate improve by +31%.
The reported issues decrease by 50%.
The customer satisfaction gets +1.4 points.
The clients see 50% fewer anomalies.
The execution productivity increases by +200%.
The client voices his satisfaction.
We are at the crossroads of strong Lean Management expertise and extensive business-related experiences such as software development, testing, technical support, project management, product management, data science, and innovation.
1- Conduct a diagnosis, reveal the root causes and the improvement leverages for a better decision-making capability.
2- Coach on problem-solving. Lead to experiment with Lean Management tools. Start a new dynamic.
3- Deliver improvements. Sustain the achieved results. Coach for a leadership posture that supports the learning.
The last three posts.
5 reasons to use the Problem-Solving A3
Those reasons liaise with business performance and communication but are also related to people’s development and self-learning organization. Improving business performance, such as increasing…
What is the Problem-Solving A3 report?
It’s one document, A3 format, as the story of a performance problem until its end. It follows the structure as shown below. People perform…
Comment nous avons réduit les délais pour le support niveau 1
Je suis responsable d’une équipe de support niveau 1. Nos clients n’étant pas contents, nous travaillons avec un Coach Lean pour améliorer la situation.…
Continue Reading Comment nous avons réduit les délais pour le support niveau 1